Bond Osteopathy ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal and health information, and how we comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (Vic). It applies to this website and to the care we provide at our Glen Iris clinic.
To provide osteopathic care we collect personal information such as your name, date of birth, contact details, and emergency contact, along with health information including your medical history, presenting symptoms, examination and treatment records, and any relevant information from other health practitioners. We collect this directly from you during booking, at appointments, and through any forms you complete. Where you contact us through this website, we collect the details you provide in the message.
We use your information to assess and treat you, to maintain accurate clinical records, to communicate with you about your care and appointments, to process health-fund and Medicare claims where applicable, and to meet our legal and professional obligations as a registered health practitioner. We do not use your information for purposes unrelated to your care without your consent.
We may share your information with other health practitioners involved in your care (with your consent), with your health fund or Medicare for claiming, with HICAPS for on-the-spot claims, and where we are required or authorised to do so by law. We use third-party services to run the practice, including our booking and practice-management provider (Cliniko), and we use standard website analytics to understand how visitors use this site. These providers are bound by their own privacy obligations. We do not sell your personal information.
Your records are stored securely in our practice-management system and are accessible only to authorised people. We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we retain health records for the period required by law.
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You have the right to request access to the personal and health information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We may ask you to verify your identity before releasing records.
If you have a concern about how we have handled your information, please contact us first so we can address it. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Health Complaints Commissioner in Victoria (hcc.vic.gov.au).
Bond Osteopathy, Unit 2/5 Glenarm Road, Glen Iris VIC 3146. Phone 0430 602 762. Email admin@bondosteopathy.com.au.
Last updated: September 2026.
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Bond Osteopathy